Now Hiring - Food And Beverage Boston Garden Society Account Executive, TD Garden in Boston, MA

• Health, dental, and vision insurance
• 401(k) with company match
• Performance bonuses
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Delivers proactive account management by serving as the primary liaison between clients and the Boston Garden Society, formerly known as The Premium Club, and TD Garden by means of experience driven strategies and day-to-day task completion.
• Responsible for achieving and/or exceeding a personal annual renewal revenue quota for contracts that are expiring and fall under their representation.
• Responsible for reaching or exceeding budgeted financial goals in one or more of our key retention categories, including but not limited to: contracted business, early extensions, and customer upgrades.
• Assists management team in managing risks and their fiduciary responsibilities by discovering client goals and objectives, proposing new business solutions and implementing services and products to fulfill client needs and objectives.
• Acts as a liaison to all Boston Garden Society clients, including but not limited to contract administration, special requests, ticketing, client events, invoicing and payment plans, and all member communications.
• Oversee execution of the client amenities and services to optimize client experience and maximize sales profitability.
• Respond to all inbound inquiries from Boston Garden Society clients that they are accountable for via email, letters, and phone calls.
• Cultivate optimal client relationships by attending multiple TD Garden events and interacting with clients to maximize their event experience.
• Oversee execution of the clients ongoing touch points that are associated with the clients’ contract stage.
• Work collaboratively with Client Development Executives to achieve the annual Premium Plan.
• Assist with the creation of new amenity programs and develop special events for Boston Garden Society members including premium trips, skates, play on parquet, open practices, external sports outings, etc.
• Collaborate with Client Development Executives to solicit referrals for the purpose of generating new sales leads.
• Work efficiently with finance to insure annual collections and box office for clients ticketing needs.
• Be assigned and accountable for the facilitation and administrator of special projects such as: recommendations on client communication, facilitating client research, liaison with external associations, event planning, Sportservice, Salesforce administration, amongst others.
• All other duties as assigned.

Qualifications

• 3- to 5 years of sales or retention experience.
• Ability to deal effectively with high-end clients and close sales.
• Strong organizational, interpersonal skills, communication skills, decision-making skills, and negotiation skills.
• Detail-oriented, diplomatic, and empathetic, with exceptional customer service skills.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.